You've got questions? We've
got answers... Well, we hope we do. If there are any
questions that are stopping you from sleeping at night,
please put them down in an
email to 
info@remarkable.co.uk
and we will do our best to help.
Can we have our plastic cups collected and recycled?
What type of plastic cups do
we use to make our pencils?
Where can I get my computer
recycled?
Who is Dougie?
Can I order direct from Remarkable?
Can we have Remarkable products
personalized with our details?
Where can I find out more
about recycling in my area?
Can you advise about where
tyres can be recycled or what happens to them
when they are recycled?
Where
is my nearest stockist of Remarkable stationery?
What does FSC mean?
What do all the different
codes for plastic & recycling mean?
Are the pencils really just made out of one plastic
cup?
Do Remarkable Pencils sharpen like ordinary pencils?
Whatever did happen to Birgit?
Can I visit the Remarkable Factory?
Can I work for Remarkable?
How do I send over artwork
for personalized products?
Q: Can we have our plastic cups collected and recycled?
A: Yes you can. If you are a
business or school, you need to contact the Save a Cup
Recycling Scheme. They look after the pick-up and reprocessing
of plastic cups from companies and organisations all
over the UK. The plastic cups - once washed, reprocessed,
shredded and pelletised - come back to Remarkable where
we turn them into pencils and other recycled products.
Call Save a Cup on 01494 510167
or visit
www.save-a-cup.co.uk
FACT:
Britain currently throws away
over 4 billion plastic cups every year. At the moment,
the Remarkable Pencil Factory is recycling over 10 million
plastic cups each year & that amount is growing
every year.
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Q: What type of plastic cups do we use to make our pencils?
A: We use both
hard-walled polystyrene (PS) cups – the ones with
the three rings around the middle and we also use expanded
polystyrene cups (EPS) – the thermal ones which
make sure you don’t burn your fingers when you’ve
got hot drinks in them. Each Remarkable Pencil is made
from just one of these cups so every time you recycle
a plastic cup and it comes back to Remarkable, then
that’s saving one cup from going to landfill.
Plastic cups don’t biodegrade so this is a very
worthwhile recycling exercise in how to make new recycled
products (and it means you get very groovy pencils,
rulers and fridge magnets made from plastic cups too!)
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Q: Where can I get my computer recycled?
A: Lots of companies are now
being set up to collect and refurbish or recycle IT
equipment. The Waste Electrical and Electronic Equipment
(WEEE) Directive, which is due to become European legislation,
means that manufacturers of almost all electrical and
electronic equipment - including computer/IT equipment
- have a producer responsibility for the collection,
treatment and environmentally sound disposal of their
products*.
This means that recycling companies are springing up
and will be able to take old computer equipment and
either firstly refurbish it so that it can be reused
or will reprocess the component parts for recycling.
Remarkable has been one of the first companies to take
waste electrical equipment (computer printer parts)
and turn it into new recycled products that have a long-lasting,
functional second life.
If you are looking for people to take your old computer,
try having a look at one of the sites below or contact
your local authority Recycling Officer (most councils
have at least one person if not a whole department).
If you can get a contact there, they always have lists
and lists of local recycling information.
Contacts for more information:
www.recyclenow.com
www.recycle-more.co.uk
www.wastewatch.org.uk
www.londonremade.com
www.icer.org.uk
www.defra.gov.uk
* Information from DEFRA (the Department
for Environment, Food and Rural Affairs)
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Q: Who is Dougie?
A: Dougal
Glenn Douglas (commonly known as ‘the Dougster’
says Ed) is a feisty Norfolk Terrier, who occasionally
makes appearances in the offices at Remarkable and belongs
to Edward Douglas Miller who set up Remarkable and is
the inventor of the Remarkable Pencil. Have
a look at Dougie on our
Staff page - isn't he
something!
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Q: Can I order direct from Remarkable?
A: Yes you can. If you are from
a company and wish to order personalized products or
standard office products, please either call the office
on 01905 769 999 or email
orders@remarkable.co.uk
with the details of what you would like to order or
to discuss your print requirements.
If you are an individual
and want to order Remarkable stationery as a gift or
for your own use, then call 01905 769 999
or email
sales@remarkable.co.uk.
We will then advise on costs & delivery times.
It is also possible to
order personalized products through your preferred sourcing
house if you are a business and have a preferred supplier
(see
Business Gifts)
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Q: Can we have Remarkable products personalized
with our details?
A: Yes, you can! See
Business
Gifts for more details.
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Q: Where can I find out more about recycling in my area?
A: Your local
authority is the best place to find out more. The following
websites are brilliant at giving you an overview of
what’s available in your area. Try these first
and then come back to us if you get stuck!
www.recyclenow.com
www.recycle-more.co.uk
www.wastewatch.org.uk
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Q: Can you advise about where tyres can be recycled
or what happens to them when they are recycled?
A: Every day in Britain over
100,000 worn tyres are taken off cars, vans and trucks.
This adds up to around 40 million tyres (or 440,000
tonnes) per year. At the moment, the UK recovers value
from around 70% of these tyres – going into new
recycled products such as Remarkable mouse mats, pencil
cases, A6 notebook covers, bookmarks & coasters
– but the remaining 30% at the moment goes to
landfill. New legislation means that, by mid-2006, the
dumping of tyres in landfill will be banned and tyres
will need to be 100% recovered. This is good news for
the environment and means environmental change is on
its way. You can help by being aware of these changes
in the law & by buying recycled products wherever
you can.
For more information on recycling of tyres, see:
www.tyredisposal.co.uk
www.tyresafety.co.uk
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Q: Where is my nearest stockist of Remarkable stationery?
A: If you would like to find
out where to buy Remarkable, the best thing to do is
to email
stockists@remarkable.co.uk
with details of your name and address and we will then
email you back as quickly as we can. See
Stockists for more details.
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Q: What does FSC mean?
A: FSC is the highest accreditation
for sustainable timber. If a product is Forest Stewardship
Council (FSC) certified, then you know that the wood
that those products have been made from is from a sustainable
and well-looked after forest. Remarkable’s colouring
pencils are made from FSC certified timber - “Colouring
pencils made from good wood”.
For more information
on FSC certification, have a look at:
www.fsc.org
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Q: What do all the different codes for plastic &
recycling mean?
A: You might be aware that most
plastic items have a number on the bottom of them. Turn
a plastic bottle over and you’ll see the PET (polyethylene
terephthalate) sign. Turn a plastic cup over and you’ll
see the PS (polystyrene) symbol. Remarkable makes products
out of various recycled plastics and we are always looking
for new ways to recycle more and different types of
plastics.
To find out more about
the different forms of plastics and what it all means
(the eternal question: ‘What does it all mean???’),
then have a look at:
www.plasticsrecycling.info
www.wastewatch.org.uk
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Q: Are the pencils really just made out of one plastic
cup?
A: Yes.
Although there is graphite in the pencil so that it
can write properly and a few secrets to make it behave
like wood, the pencil is essentially made from just
one recycled plastic vending cup.
Have a look at our
Machines @ Work for more
details.
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Q: Do Remarkable Pencils sharpen like ordinary pencils?
A: Absolutely,
with your ordinary pencil sharpener. Some people even
say that they sharpen a little better than your traditional
wooden pencil. This is because of the more consistent
make-up of the Remarkable Pencil rather than the grains
which are found running through wooden ones.
We also often hear that the pencils tend to last a lot
longer than traditional pencils because the ‘lead’
inside the pencil doesn’t snap if (or when) you
drop them.
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Q: Whatever did happen to Birgit?
A: Who
was Birgit? Birgit Andrich was a South African speaking,
French speaking, German speaking, Italian, English and
Spanish speaking powerhouse of blondeness (and worked
for Remarkable). She has now decamped back to South
Africa and is currently diving somewhere off Mozambique.
We hear from her occasionally with Remarkable (South
Africa) Pty Ltd proposals. She will not be stopped.
Although a little far-fetched... it's not too far from
the truth.
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Q: Can I visit the Remarkable Factory?
A: Plans
are afoot to make the Remarkable Factory open to the
public. At the moment, however, Remarkable cannot open
to the public because we are a working factory and busy,
busy making Remarkable products.
All the pencils and many other
products are made on site and it is going to be a little
while yet before we can fling open our doors and say
“Hello Remarkable world!”
For more details on how the products are made, download
the
Remarkable Fact Sheet
and also have a look at our
Machines @ Work – it’s
almost as good as the real thing, no?
Do keep emailing us with your
comments as we like to know what people think about
the products and the website and what you would like
to see Remarkable making next… comments please…
comments@remarkable.co.uk
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Q: Can I work for Remarkable?
A: If
you’re very good, yes you can. Well, we say that,
but it does depend on vacancies. Remarkable is a growing
company and we are always looking out for new people
to join the team.
Click here to see what's currently available.
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Q: How do I send over artwork for personalized products?
A: We usually receive artwork
by email, preferably in EPS format (sometimes JPG format
but then Jo, our designer, occasionally gets grumpy…).
Click here to
see full artwork guidelines
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